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Welcome to HID Auto Vision Customer Support page. Here you will find information on how to install your HID kit and perform other tasks that go along with the install. In addition you will find common technical issues that can arise and their fixes. While we do not list all fixes we are diligently working on expanding our technical data more and more. Please fill out the form below to ask a question or give us a fix that you would like posted on the support page.

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How Do I Reverse Polarity on My HID Kit?

Reverse the polarity...

Here you will find step by step instructions on how to reverse the polarity from your vehicles factory harness to your hid kit. Most vehicles come with the positive and negative wires inline with our connects however there are some vehicles where this positive and negative wire is reversed thus needing to be reversed going into the hid kit.  This is the number 1 most common issue with hid kit installation. The symptom will be that neither headlight turns on at all when the headlight switch is activated. There will be NO flickering, turn on shut off, or ANY other symptom other than completely NOT turning on if the issue is reversed polarity.

How Do I Track My Order?

Please follow the steps below to track your order...

There are actually 2 different ways that you can track your order. The first option is via the email sent when you order was processed. The second option would be to log in to your account and go to the order details for the order you wish to track. From there you can click the "Track" button in the shipping details section.

D2R D2S D2C Installation Diagram

Welcome to our D2S/D2R series blog. We've gotten a few requests for a diagram on the D2S and D2R series installation so here it is. There are a few things to keep in mind when installing you HID Auto Vision D2 Canbus HID Kit. [...]

What is the difference between 9004 and 9007?

9004/9007 Pin Configuration... A very common question we receive is "What is the difference between a 9004 and a 9007 bulb?" The answer is a 9004 and 9007 use the same base style which is why they are often listed and sold as 9004/9007. Your bulb size is what determines the bulb will fit and lock [...]

Single beam bulb connection identifier

Bulb Connection Identifier... Often times customers will say "Your bulbs look just like the ones I have now but what are the extra wires I see?" The answer is those extra wires you see are the adapter wires. Most customer recognize the bulb connectors since those are probably all you had to disconnect to remove your current [...]

How Do I Measure the Voltage on my Vehicle?

Measuring Voltage on Your vehicle...

Here you will find instructions on measuring the voltage on your vehicles factory harness to ensure proper input voltage on your HID Kit. If issues during installation occur this should be one of the first troubleshooting steps in order to ensure that fuses have not blown, voltage is not too high or too low, or voltage is not unstable as your HID Kit requires a stable input voltage of approximately 12v DC - 13.5v DC.

How Do I Fill Out a Return Request?

Please follow these steps to fill out a return request...

The following steps will guide you on how to submit a return request. Once your return request has been submitted it will be reviewed by an HID Auto Vision customer support representative. You will either receive an email within 24 hours with an update on your return or a customer service representative may contact you via telephone if more details are needed. Please ensure when filling out the comments section on the return request form to be as detailed as possible so that your return can be processed in a timely manner.

How do I decide which kit or ballast option to choose?

Ballast Comparison... With so many kits and ballast types to choose from it can sometimes be hard to determine which one you may want or need for your vehicle. Below is some helpful information on the differences between each series of ballasts we carry. This is designed to be a general information reference guide. Compatibility can [...]

HID Kit Accessories - Uses & Recommendations

HID Accessory Breakdown and Recommendations One of the most common questions we receive from our customers is... "How do I know what accessories I need if any"? Tech Team Response: When it comes to HID accessories there is no generic answer. The need for accessories can widely vary between vehicles. Below you will find a description of each [...]

Can't find headlight bulbs for your 1996-1998 Lincoln Mark 8?

1996-1998 Lincoln Mark 8 HID retro fit kit...I'm sure if you have made it to this blog you are one the many customers who have been searching high and low for a 9500 HID Replacement Bulb for your 96-98 Lincoln Mark 8 with factory HID. Well chances are you haven't been able to find one [...]

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