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Warranty Policy

 
  • HID Auto Vision Factory Warranties/Defective Items

    All of our HID Conversion Kits as well as replacement bulbs and parts come with a free one year warranty covering manufacturer defects. This excludes DC Kits and ballasts which are covered by a 90 day warranty with the same terms. This Free warranty is limited to one warranty, per part, per customer within one year of original purchase date. In order to utilize this warranty you must have an approved return request. The customer is always responsible for the shipping cost to send the product in for warranty. If the product is defective HID Auto Vision will cover the cost of the return shipping to the customer. If the product is not defective the customer will be responsible for the return shipping. Note* Warranty claim customers outside the continental united states are responsible for any and all shipping charges both ways.

    We understand that your headlights are an essential part of night driving. That being said as a courtesy we do offer advanced warranty. As part of the advanced warranty program we allow you to purchase the part you are in need of that you suspect is defective. HID Auto Vision will cover the shipping cost to send the part to the customer. Once we receive the part you suspect is defective we will test it immediately and we will refund you for the one you purchased as long as it is found to be defective. If the part in question is found to be fully functional the item will be sent back to you at your expense and we will not refund the item purchased on advanced warranty. If you do choose to take advantage of the advanced warranty we highly recommend you take all necessary steps to properly troubleshoot your problem due to the reasons stated above. With advanced warranty your return item is due back within 14 calendar days.

    Spyder Auto Factory Warranties/Defective Items

    1. Any Spyder Auto products that are found to be defective are covered for a period of 90 days following the original purchase date.

    2. All warranty claims must be accompanied by the original proof of purchase. Please keep all boxes, warranties and owner’s manuals when you receive them. They are very important in the event merchandise is defective or needs to be returned.

    3. Spyder Auto will warrant that your product will be free of defects in materials and workmanship under normal use by the original consumer purchaser for ninety days from the original purchase date. This limited warranty does not cover any damage caused by improper installation, road hazard, accident, racing, misuse, alteration or normal wear and tear. This limited warranty does not cover vehicles used in racing or competition or vehicles with settings other than those set forth in the original manufacturer’s specifications.

    4. Cost of installation and labor is not covered in the warranty. Spyder Auto shall not be held liable for any incidental or consequential damages and/or injuries from the result of use of its parts.

    5. Any item that is returned as defective, and found to be non-defective will have no credit issued and part will be returned at sender’s expense.

    6. Spyder Auto reserves the right to send replacement components for warranty/defective issues in the field.

    7. All defective items returned to Spyder Auto and verified to be defective will receive item credit. Please note that manufacturing defects are subject to the terms and conditions of Spyder Auto’s warranties.

    8. Items found to be defective within 30 days will have a return label issued by Spyder Auto. Any items found to be defective after 30 days will be shipped at the customer’s expense.

    9. RMA number must be displayed on return label or box.

    10. Warranty items returned without an approved RMA number will be refused and returned to sender.

    Spec D Factory Warranties/Defective Items

    1. Any Spec-D Tuning products that are found to be defective are covered for a period of 90 days following the original purchase date.

    2. All warranty claims must be accompanied by the original proof of purchase. Please keep all boxes, warranties and owner’s manuals when you receive them. They are very important in the event merchandise is defective or needs to be returned.

    3. Spec-D Tuning will warrant that your product will be free of defects in materials and workmanship under normal use by the original consumer purchaser for ninety days from the original purchase date. This limited warranty does not cover any damage caused by improper installation, road hazard, accident, racing, misuse, alteration or normal wear and tear. This limited warranty does not cover vehicles used in racing or competition or vehicles with settings other than those set forth in the original manufacturer’s specifications.

    4. Cost of installation and labor is not covered in the warranty. Spec-D Tuning shall not be held liable for any incidental or consequential damages and/or injuries from the result of use of its parts.

    5. Any item that is returned as defective, and found to be non-defective will have no credit issued and part will be returned at sender’s expense.

    6. Spec-D Tuning reserves the right to send replacement components for warranty/defective issues in the field.

    7. All defective items returned to Spec-D Tuning and verified to be defective will receive item credit or exchange. Please note that manufacturing defects are subject to the terms and conditions of Spec-D Tuning warranties.

    8. Items found to be defective within 30 days will have a return label issued by Spec-D Tuning. Any items found to be defective after 30 days will be shipped at the customer’s expense.

    9. RMA number must be displayed on return label or box.

    10. Warranty items returned without an approved RMA number will be refused and returned to sender.

    ** HID Auto Vision reserves the right to refuse warranty for any reason outside manufacturer defects.

Return/Warranty Requests

  • 1

    Submit a Request

    Follow the step by step instructions below to submit your request.

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  • 2

    Receive Authorization

    Please do not ship any return items until your request has been approved.

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  • 3

    Ship it Back

    Be sure your return authorization number is visible on the outside of the shipping box.

How to submit a return/exchange/warranty request:

  1. Click the "My" button at the top right hand side of the website.
  2. Click the "Login" button.
  3. Sign in to your account using your email address and the password you created when placing the order

*If you have lost or forgotten your password click "Forgot my password" to receive a reset email

  1. Once signed in click the "View Order History" link. This will pull up a list of all your orders starting with the most recent.
  2. Click the button to the right of the order containing the item(s) to return.
  3. Once your order is displayed click the button to the right of the product being returned.
  4. Please be sure to include a description of why you are requesting return/exchange/warranty. N/A is not an acceptable response.
  5. Once submitted, your request will be reviewed for approval. Keep in mind your request is not approved until you receive the approval email.